SCORM Compliant Package-SITXCCS019 Prepare quotations Training And Assessment Strategy artificial surfaces SISOPLN004 Identify hazards

artificial surfaces SISOPLN004 Identify hazards

Units of competency SIRXCEG002 Assist with customer difficulties BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints SIRXPDK001 Advise on products and services * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCECE001 Develop cultural competence CHCECE004 Promote and provide healthy food and drinks CHCECE009 Use an approved learning framework to guide practice CHCECE011 Provide experiences to support children

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

SCORM Compliant Package-SITXCCS019 Prepare quotations Training And Assessment Strategy artificial surfaces SISOPLN004 Identify hazards* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.